1) What does Mytamariki sell?
Mytamariki is a New Zealand-focused store offering educational toys for kids—products designed to support learning through play, creativity, problem-solving, and skill-building.
2) Do you ship within New Zealand?
Yes. We currently ship to New Zealand addresses.
3) How long does order processing take?
Our order processing time is 1–3 business days (Monday to Friday, excluding NZ public holidays). This is the time we need to confirm your order, complete checks, and pack it for dispatch.
4) How long does delivery take in New Zealand?
Delivery usually takes 7–15 business days after dispatch.
For rural addresses, please allow an extra 2–3 business days.
5) Where do you ship from?
To keep our range of educational toys available and priced competitively, some orders may be dispatched from international fulfilment locations, including our warehouse in Hong Kong.
Warehouse Address: 140-141 Hung Shui Kiu, Yuen Long District, New Territories, Hong Kong
6) Will I receive tracking details?
Yes—once your order is dispatched, we’ll email you tracking details when available. Tracking updates can take a little time to appear after dispatch.
7) What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, Mastercard, American Express where supported)
- PayPal
- Google Pay (eligible devices/browsers)
Available options can vary slightly depending on your device and browser at checkout.
8) Can I change or cancel my order after placing it?
If you need to change your address or correct a detail, please email support@mytamariki.nz as soon as possible. Once an order has been dispatched, changes or cancellations may not be possible.
9) What is your return policy?
We accept returns within 30 days from the date you receive your order, as long as the item is unused, in original condition, and in original packaging (with all parts included).
To start a return, email support@mytamariki.nz with your order number and reason for return.
10) How long do refunds take?
If your return is approved after inspection, refunds are processed within 10 business days to the original payment method. Your bank or payment provider may take additional time to show the refund.
11) What if my item arrives damaged, faulty, or incorrect?
Please contact us within 7 days of delivery at support@mytamariki.nz and include:
- Your order number
- A clear description of the issue
- Photos (if applicable)
We’ll work with you to resolve it quickly and fairly.
12) Are your toys safe for children?
We take safety seriously. Some products may have recommended age ranges and safety notes. Please always follow product instructions and supervise children during play where appropriate—especially with toys that may include small parts.
13) How do I choose the best toy for my child?
If you’re unsure, message us! Tell us your child’s age and what they’re interested in (e.g., puzzles, creativity, building, sensory play), and we’ll recommend a great fit.
14) How can I contact Mytamariki?
Email: support@mytamariki.nz
Facebook: Mytamariki