Return & Refund Policy

At Mytamariki, we want you to feel confident shopping with us. If something isn’t quite right, we’re here to help with a clear and fair return and refund process.

This policy is for customers in New Zealand and applies to purchases made on mytamariki.nz.

Returns (30 Days)

We accept returns within 30 days from the date you received your order.

To be eligible for a return:

  • The item must be unused, in its original condition, and in original packaging
  • The item must be returned with all included parts/accessories (if any)
  • You must provide proof of purchase (order number or receipt)

To start a return, email us at support@mytamariki.nz with:

  • Your order number
  • The item(s) you’d like to return
  • The reason for the return
  • Photos (if the item is damaged or incorrect)

We’ll reply with return instructions.

Refunds (Processed Within 10 Days)

Once we receive and inspect your returned item, we’ll let you know the outcome.

If approved, your refund will be processed within 10 business days to the original payment method.

Please note:

  • Your bank or card provider may take additional time to post the refund after it has been processed on our side
  • Refunds cover the item price only unless otherwise required or stated (for example, in cases of incorrect or faulty items)

Items That Can’t Be Returned

For safety and hygiene reasons, we may not accept returns for:

  • Items that have been used, opened, or are not in original condition
  • Items returned without original packaging or with missing parts
  • Clearance or final sale items (if clearly marked as non-returnable at the time of purchase)

If you’re unsure whether an item is eligible, email us and we’ll help.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or you received the wrong item, please contact us within 7 days of delivery at support@mytamariki.nz with photos. We’ll make it right as quickly as possible, which may include a replacement, refund, or another suitable solution.

Return Shipping

  1. If you are returning an item due to change of mind, return shipping costs are typically paid by the customer
  2. If your item is faulty, damaged, or incorrect, we will work with you to resolve it fairly and may cover return shipping where appropriate

Exchanges

If you’d like to exchange an item, contact us at support@mytamariki.nz. Availability may vary, and exchanges are handled based on stock and eligibility.

Need Help?

We’re always happy to help you find the best solution.

Email: support@mytamariki.nz
Facebook: Mytamariki