Privacy Policy

Effective date: 10 February 2026

At Mytamariki (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase from mytamariki.nz (the “Site”), interact with our customer support team, or engage with our marketing.

This policy is written for our customers in New Zealand and is designed to be clear, transparent, and practical.

1) Who we are and how to contact us

Company name: Mytamariki
Business Address: 140-141 Hung Shui Kiu, Yuen Long District, New Territories, Hong Kong
Email: support@mytamariki.nz
Facebook: Mytamariki

If you have any questions, requests, or concerns about privacy, please email us at support@mytamariki.nz

2) What personal information we collect

We collect personal information in a few ways: when you provide it to us directly, when you use our Site, and when third-party services help us run the Site (such as payment processors, delivery partners, analytics tools, and advertising platforms).

Depending on how you interact with us, we may collect:

A. Information you provide directly

  • Name
  • Email address
  • Phone number (if provided)
  • Delivery address and billing address
  • Order details (items purchased, order number, order history)
  • Messages you send us (customer support requests, feedback, product questions)
  • Any information you choose to include when contacting us or posting reviews (please avoid sharing sensitive information in reviews)

B. Payment information
Payments are processed by secure third-party payment providers. We do not store full payment card details on our servers. Your payment provider may collect and process payment information according to their own privacy terms.

C. Information collected automatically
When you browse our Site, we (and our service providers) may collect:

  • Device information (device type, operating system, browser type)
  • IP address (which may indicate general location)
  • Log data (time stamps, pages viewed, links clicked, referral URLs)
  • Shopping behaviour (products viewed, added to cart, abandoned cart events)
  • Cookie and similar tracking data (explained below)

D. Information from third parties
We may receive information from:

  • Delivery/courier partners (delivery status updates)
  • Payment and fraud prevention providers (risk signals, verification results)
  • Advertising platforms (such as Google) and social networks (such as Facebook/Meta) related to ad performance, aggregated audience insights, or conversion events

3) Why we collect and use your information

We use personal information for purposes that support our core services, improve your experience, and meet legal obligations. This includes:

A. To process and deliver your orders

  • Confirm orders and payments
  • Communicate order updates and delivery tracking
  • Deliver products and provide customer support
  • Handle returns, refunds, and exchanges

B. To provide customer service

  • Respond to inquiries
  • Troubleshoot order issues
  • Provide product support and recommendations for educational toys

C. To improve and secure our Site

  • Maintain Site functionality and performance
  • Diagnose technical issues
  • Protect against fraud, abuse, and unauthorised access
  • Monitor for security incidents

D. To personalise your experience

  • Remember preferences (such as cart contents)
  • Show relevant product recommendations and content

E. Marketing and advertising

  • Send marketing emails (where permitted or where you’ve opted in)
  • Show you relevant ads and measure ad performance (including Google Ads and social ads)
  • Understand which marketing channels are effective

You can opt out of marketing communications at any time (see “Your choices and rights” below).

F. Compliance and legal reasons

  • Keep records of transactions
  • Meet tax, accounting, and regulatory requirements
  • Resolve disputes and enforce our terms

4) Cookies and similar technologies

We use cookies and similar technologies (such as pixels, tags, local storage, and device identifiers) to make our Site work, keep it secure, understand how it’s used, and support advertising.

Cookies may be used for:

  • Essential Site functions (shopping cart, checkout, security)
  • Analytics (understanding how visitors use our Site)
  • Advertising and measurement (helping us show relevant ads and track performance)
  • Preferences (language, region settings, and other convenience features)

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality (for example, the cart and checkout features).

5) Analytics and advertising partners (including Google)

We may use analytics and advertising tools to help us understand Site performance and improve marketing. These tools can collect information about your device and your activity on our Site.

This can include, for example:

  • Analytics services that help us see which pages are popular, how long visitors stay, and how users move through the Site
  • Advertising and conversion measurement tools (such as Google Ads) that help us understand whether our ads lead to visits or purchases
  • Product marketing feeds and performance reporting used for platforms such as Google Merchant Center

These platforms may use cookies or similar technologies to collect information and measure results. In many cases, the information we use for measurement is aggregated or pseudonymised, but it may still be considered personal information under privacy laws.

If you prefer not to have your data used for personalised advertising, you can adjust your browser settings, manage cookie preferences where available, and use settings provided by advertising platforms (for example, Google’s ad personalisation controls).

6) How we share your personal information

We do not sell your personal information. We share personal information only when needed to operate our business, provide services you request, comply with law, or protect our rights.

We may share your information with:

A. Service providers (processors)
These companies help us deliver our services, such as:

  • Payment processing and fraud prevention
  • Order fulfilment and warehousing
  • Shipping and courier services
  • Customer support tools
  • Website hosting, maintenance, and performance monitoring
  • Analytics and advertising partners

They are authorised to use your information only as needed to provide services to us.

B. Advertising platforms and measurement partners
We may share limited information (such as conversion events, order value ranges, or identifiers) for ad delivery and measurement, including through tools like pixels and tags. Where possible, we use privacy-enhancing features such as hashing or aggregated reporting.

C. Legal and compliance
We may disclose information if required to do so by law or if we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations or requests from authorities
  • Protect our rights, safety, and property
  • Prevent fraud or security threats
  • Enforce our policies and terms

D. Business transfers
If Mytamariki is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. If this happens, we will take steps to ensure your information remains protected.

7) International data transfers

Mytamariki is a New Zealand-focused business, and some of our operations or partners (including warehousing, fulfilment, or service providers) may be located outside New Zealand, including Hong Kong.

This means your personal information may be stored or processed in countries that have different privacy laws than New Zealand. We take reasonable steps to ensure that any overseas recipients handle your information in a secure manner and only for legitimate purposes.

8) Data security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. This can include secure systems, access controls, encryption where appropriate, and trusted third-party providers for payments and hosting.

No method of transmission or storage is 100% secure. If you suspect unauthorised activity or have concerns about your account or personal information, please contact us at support@mytamariki.nz

9) How long we keep your information

We keep personal information only as long as necessary for the purposes described in this policy, including for legal, accounting, and operational needs.

For example:

  • Order and transaction records may be retained to meet tax and financial recordkeeping obligations
  • Customer support messages may be retained to help with follow-up support and improve service quality
  • Analytics data is typically retained for a limited period depending on platform settings and business needs

When we no longer need information, we take reasonable steps to delete it or de-identify it.

10) Children’s privacy

Our products are educational toys for kids, but our Site is intended to be used by parents, guardians, and adults. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact support@mytamariki.nz and we will take appropriate steps to address it.

11) Your choices and rights

You have choices about how we use your information.

A. Access and correction
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, incomplete, or out of date.

B. Unsubscribe from marketing
You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us at support@mytamariki.nz

C. Cookies and advertising preferences
You can control cookies through your browser settings. You can also manage personalised advertising preferences through platform controls (such as Google’s ad settings).

D. Delete or restrict
In some cases, you may request deletion of personal information or ask us to restrict processing. We may need to retain certain information to comply with legal obligations or for legitimate business purposes (for example, maintaining records of transactions).

To make any privacy request, email us at support@mytamariki.nz and include enough information for us to verify your identity and locate your records (for example, your order number or the email you used at checkout).

12) Third-party links

Our Site may contain links to third-party websites (such as social media platforms). If you follow these links, your activity is governed by the third party’s own privacy policy. We encourage you to review their privacy practices before providing information.

13) Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Effective date” at the top of this page. If changes are significant, we may provide additional notice on our Site.

14) How to contact us

If you have questions about privacy, would like to make a request, or need help, please contact us:

Email: support@mytamariki.nz
Facebook: Mytamariki